01.About These Terms
This website and the services described on it are operated by Verto Exterior Cleaning Pty Ltd (ABN 93 700 200 595) (Verto, we, us, our). These Terms and Conditions govern your use of vertoexteriorcleaning.com.au, any guides, checklists or playbooks you download from us, and any services we perform for you.
By using this website, submitting a form, downloading a guide, requesting a quote or engaging us, you agree to these terms. If you do not agree, please do not use the website or engage us.
We may update these terms at any time. Any change takes effect from the date published at the top of this page. Continued use of the site after an update constitutes acceptance of the updated terms.
02.Our Services
Verto Exterior Cleaning Pty Ltd provides professional exterior cleaning services including, but not limited to:
- Soft Wash Roof Cleaning
- House Washing
- Pre-Sale Washes
- Exterior Window Cleaning
- Solar Panel Cleaning
- Pressure Cleaning
- Driveway Cleaning
- Commercial Exterior Cleaning
- Strata & Common Area Cleaning
Service availability may vary depending on location, weather conditions and operational requirements.
The exact scope of work for every project will be outlined in your written quotation.
Where any inconsistency exists between this website and a written quotation, the written quotation takes precedence.
03.Quotes & Pricing
3.1 Quotes
All quotations are prepared using information supplied by the customer and, where appropriate, a site inspection. Unless otherwise stated, quotations remain valid for 30 days. Prices shown on this website are indicative only and do not constitute a formal quotation.
3.2 Variations
If site conditions differ significantly from those disclosed or observed during quoting, Verto reserves the right to revise the quotation before work proceeds. No variation will proceed without customer approval.
3.3 Payment
Residential invoices are payable upon completion unless otherwise agreed. Commercial invoices are payable in accordance with the payment terms stated on the quotation or invoice. Late payments may incur reasonable recovery costs and interest where permitted by law.
04.Customer Responsibilities
Before work begins the customer agrees to:
- Provide safe access to the property.
- Ensure gates are unlocked.
- Secure pets.
- Remove vehicles where required.
- Remove fragile outdoor items where requested.
- Provide access to power and water where necessary.
- Inform Verto of any known hazards.
Failure to provide safe access may result in delays or additional charges.
05.Weather & Rescheduling
Exterior cleaning is weather dependent. Verto may postpone or reschedule work due to:
- Rain
- High winds
- Electrical storms
- Unsafe roof conditions
- Extreme temperatures
- Any situation where work cannot be performed safely
There is no charge for weather-related rescheduling.
06.Roof Cleaning
Roof cleaning involves working on existing roofing materials. Customers acknowledge that:
- Existing cracked tiles
- Loose ridge caps
- Aged pointing
- Rust
- Existing leaks
- Structural deterioration
may already exist prior to cleaning. Verto is not responsible for damage resulting from pre-existing defects or deterioration.
07.Soft Washing
Soft washing removes mould, algae, mildew and organic growth using specialised cleaning solutions. Results vary depending upon:
- Surface condition
- Age
- Level of contamination
- Previous maintenance
Some stains may require additional treatments.
08.Pressure Cleaning
Pressure cleaning greatly improves most hard surfaces. However, Verto cannot guarantee removal of:
- Oil stains
- Rust stains
- Paint
- Efflorescence
- Permanent discolouration
- Deep-set staining
Surface appearance may also vary due to age and previous repairs.
09.Window Cleaning
Window cleaning does not repair existing damage. Verto is not responsible for:
- Scratched glass
- Failed double glazing seals
- Hard water staining
- Fabrication debris
- Mineral deposits
- Existing chips or cracks
Where permanent staining exists, complete restoration may not be possible.
10.Solar Panel Cleaning
Solar panel cleaning helps maximise light transmission by removing dirt, dust and organic contamination.
Verto does not guarantee any specific increase in electrical output or energy production following cleaning.
Customers are responsible for any existing defects, faults or damage to solar equipment.
11.Cleaning Products
Verto uses professional-grade cleaning products suitable for exterior cleaning, including sodium hypochlorite-based solutions and specialised detergents.
Customers should:
- Keep children away from work areas.
- Keep pets indoors.
- Follow any safety instructions provided by our technicians.
12.Work Health & Safety
Safety is a core value of Verto. Work may be suspended immediately if our technicians determine that site conditions are unsafe.
Verto maintains appropriate Safe Work Method Statements (SWMS) where required and operates in accordance with applicable Australian Work Health & Safety legislation.
13.Before & After Photography
Verto may photograph work areas before, during and after cleaning for:
- Quality assurance
- Staff training
- Marketing
- Portfolio purposes
We will take reasonable steps not to identify property owners or occupants without permission.
If you prefer your property not be photographed, please notify us before work begins.
14.Customer Satisfaction
If you are dissatisfied with any aspect of our workmanship, please notify us within 48 hours of service completion.
Where appropriate, Verto will inspect the work and, if necessary, return to rectify workmanship at no additional charge.
15.Liability
To the maximum extent permitted by Australian law, Verto's liability is limited to the value of the services supplied.
Verto is not liable for:
- Existing damage
- Hidden defects
- Structural deterioration
- Failure of previously repaired surfaces
- Consequential or indirect loss
- Loss of profits or business interruption
Nothing in these Terms excludes any rights available under the Australian Consumer Law.
16.Cancellation & Rescheduling
Customers may reschedule without charge where at least 48 hours' notice is provided.
Late cancellations may incur a reasonable call-out fee where resources have already been committed.
Weather-related postponements do not incur cancellation fees.
17.Intellectual Property
All website content including logos, branding, photographs, text, graphics, and layouts remain the intellectual property of Verto Exterior Cleaning Pty Ltd unless otherwise stated.
No material may be reproduced without written permission.
18.Website Use
Users agree not to interfere with the operation or security of this website. Information provided is general in nature and subject to change without notice.
Links to third-party websites are provided for convenience only.
19.Privacy
Personal information is handled in accordance with the Verto Exterior Cleaning Pty Ltd Privacy Policy and the Australian Privacy Principles.
20.Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any dispute shall be subject to the jurisdiction of the courts of New South Wales.